Month: December 2020

Decorators, Check Out These Trends for 2021

Want to know what’s trending for 2021 in terms of apparel styles, colors, decorating techniques and online selling trends?

Don’t worry: We’ve done the heavy lifting for you. You’ll see everything from oversized message tees to comfort color palettes, to metallic threads and bold screen printing, and intuitive ecommerce sites on the horizon.

Check out our breakdown of some of the top trends that your clients will be excited about in 2021.

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Here’s How to Create an Exceptional Customer Experience

Did you know that 90% of Americans use customer service as a  deciding factor in whether or not they continue to do business with your company? There’s no better time than right now to take a look at how customers experience your shop—and whether they order on repeat, and refer others to you.

The good news is that 73% of companies with “above average” customer experiences perform better financially than their competitors, the Temkin Group says. 

Need one more reason to take a closer look at your customer service inner workings? On average, companies that invest in their customer experience also report an improvement in employee engagement by about 20 percent.

As you review the way your shop interacts with customers, here are six questions to brainstorm with your team.

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