Tag: customers

Here’s How to Create an Exceptional Customer Experience

Did you know that 90% of Americans use customer service as a  deciding factor in whether or not they continue to do business with your company? There’s no better time than right now to take a look at how customers experience your shop—and whether they order on repeat, and refer others to you.

The good news is that 73% of companies with “above average” customer experiences perform better financially than their competitors, the Temkin Group says. 

Need one more reason to take a closer look at your customer service inner workings? On average, companies that invest in their customer experience also report an improvement in employee engagement by about 20 percent.

As you review the way your shop interacts with customers, here are six questions to brainstorm with your team.

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Golden State Customers to Gain Access to Awesome New Resources

Golden State Activewear is the newest company to join alphabroder Prime Line®’s family of brands. Golden State customers can check out a wide range of tools and programs on alphabroder.com. Continue reading “Golden State Customers to Gain Access to Awesome New Resources”

alphabroder Adds More Breakout Books to Streamline Sourcing

The alphabroder 2019 Buyer’s Guide features 54 brands, 604 new styles, and 2,620 styles overall. At roughly 1000 pages, the alphabroder Buyer’s Guides are great visual representations of our robust collection. Yet, as more styles are added, more pages are added. And more pages means a heavier book. Our last edition of the Buyer’s Guide weighed roughly the size of a small child. Although it showcased all our products in one convenient spot, many customers thought it clunky and a bit overwhelming. In response, alphabroder changed its approach by adding more breakout books.

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